\u003cdiv class=\"rich_media_content\"\u003e\u003cp\u003e\u003cspan style=\"font-size: 18px\"\u003e封面新闻记者 戴云\u003c/span\u003e\u003c/p\u003e\u003csection style=\"box-sizing: border-box; color: rgb(62, 62, 62); font-size: 16px; font-style: normal; font-weight: 400; text-align: justify\"\u003e\u003csection style=\"box-sizing: border-box; line-height: 0; margin: 10px 0px 0px; position: static; text-align: right\"\u003e\u003csection style=\"box-sizing: border-box; display: inline-block; height: auto; line-height: 0; max-width: 100%; vertical-align: middle; width: 73px\"\u003e\u003c!--IMG_0--\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: flex-start; margin: 0px 0px 10px; position: static; text-align: left\"\u003e\u003csection style=\"align-self: flex-end; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; line-height: 1; max-width: 100%; min-width: 5%; vertical-align: bottom; width: auto; z-index: 1\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; position: static; text-align: center\"\u003e\u003csection style=\"align-self: flex-start; background-color: rgb(248, 142, 74); border-radius: 5px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; line-height: 1; max-width: 100%; min-width: 5%; overflow: hidden; padding: 2px; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; position: static\"\u003e\u003csection style=\"border-color: rgb(255, 255, 255); border-radius: 3px; border-style: solid; border-width: 1px; box-sizing: border-box; display: inline-block; height: 18px; overflow: hidden; vertical-align: top; width: 44px\"\u003e\u003csection style=\"box-sizing: border-box; margin: 2px 0px 0px; position: static\"\u003e\u003csection style=\"box-sizing: border-box; color: rgb(255, 255, 255); font-size: 12px\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cbr style=\"box-sizing: border-box\"/\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"box-sizing: border-box; position: static; text-align: center\"\u003e\u003csection style=\"background-color: rgb(178, 210, 240); box-sizing: border-box; display: inline-block; height: 15px; overflow: hidden; vertical-align: top; width: 5px\"\u003e\u003csection style=\"box-sizing: border-box; text-align: justify\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cbr style=\"box-sizing: border-box\"/\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"align-self: flex-end; background-color: rgb(251, 240, 239); box-sizing: border-box; display: inline-block; flex: 100 100 0%; height: auto; margin: 0px 0px 0px -16px; padding: 12px 12px 12px 28px; vertical-align: bottom; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; margin: 0px 0px 5px; position: static\"\u003e\u003csection style=\"box-sizing: border-box; color: rgb(223, 61, 25); text-align: justify\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cstrong style=\"box-sizing: border-box\"\u003e编者按\u003c/strong\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"box-sizing: border-box; text-align: justify\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cspan style=\"color: rgb(127, 127, 127); font-size: 18px\"\u003e探查消费领域的真问题，揭示假象背后的真相！\u003c/span\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cbr/\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cspan style=\"color: rgb(127, 127, 127); font-size: 18px\"\u003e作为市场监管总局“跑口记者”，我们直通部委，第一时间传递监管新政。作为深耕消费领域的媒体人，我们聚焦公众反映强烈的问题，维护消费者合法权益。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cbr/\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px; white-space: normal\"\u003e\u003cspan style=\"color: rgb(127, 127, 127); font-size: 18px\"\u003e本期“市场真探”，追访被约谈后的第三方火车票销售平台，问题是否依然存在？\u003c/span\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: center\"\u003e\u003c!--IMG_1--\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 16px; margin-top: -30px; text-align: center\"\u003e\u003cspan class=\"img-desc\" style=\"color: rgb(127,127,127); font-size: 15px\"\u003e\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 16px; margin-top: -30px; text-align: left\"\u003e\u003cspan class=\"img-desc fm-img-desc\" style=\"color: rgb(127, 127, 127); font-size: 15px\"\u003e2026年2月2日，旅客在广州南站进站乘车。新华社记者 邓华 摄\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e12家第三方火车票网络销售平台，被北京市市场监督管理局集中约谈半个月后，整改情况如何？\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e2月5日，封面新闻发布报道《起底平台“加价抢票”乱象 “抢票神器”是否涉嫌违法？｜市场真探》，实测携程、飞猪、去哪儿等平台的加价抢票服务，起底第三方平台加价抢购火车票乱象。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e2月12日，北京市市场监督管理局在微信公众号“北京市场监管”发布消息称，已集中约谈12家第三方火车票网络销售平台，明确提出四项合规经营要求：严禁明示或暗示付费可获优先购票特权，及时整改车票售罄后的“加速包”“双通道”“余票监控”等误导性宣传，不得使用 12306 标识误导消费者，认真做好明码标价……\u003c!--MID_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e约谈过去半个月，封面新闻记者以消费者身份追访携程、去哪儿、飞猪、同程、美团、京东等6家被约谈平台，发现各平台付费抢票服务仍在售卖，甚至暗示存在“特殊通道”或“技术优势”，部分平台对整改问题刻意回避，并以“商业机密”“业务分工”为由拒绝回应。\u003c!--MID_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003csection style=\"box-sizing: border-box; color: rgb(62, 62, 62); font-size: 16px; font-style: normal; font-weight: 400; text-align: justify\"\u003e\u003csection style=\"-moz-transform: translate3d(-2px, 0px, 0px); -o-transform: translate3d(-2px, 0px, 0px); -webkit-transform: translate3d(-2px, 0px, 0px); box-sizing: border-box; margin: 10px 0% -13px; position: static; text-align: center; transform: translate3d(-2px, 0px, 0px)\"\u003e\u003csection !important;=\"\" !important;\"=\"\" 1772419239457075798.png\");=\"\" 20260302=\"\" 50%=\"\" @=\"\" _src=\"https://imgcdn.thecover.cn/@/catchimages/20260302/1772419239457075798.png\" background-position:=\"\" background-size:=\"\" border-box;=\"\" box-sizing:=\"\" catchimages=\"\" class=\"group-empty\" contain=\"\" https:=\"\" imgcdn.thecover.cn=\"\" style=\"background-attachment: scroll; background-image: url(; background-repeat: no-repeat; display: inline-block; height: 40px; overflow: hidden; vertical-align: top; width: 80px\"\u003e\u003csvg style=\"float: left; line-height: 0; vertical-align: top; width: 0\" viewBox=\"0 0 1 1\"\u003e\u003c/svg\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"align-self: flex-start; border-top: 1px solid rgb(255, 112, 72); border-top-left-radius: 0px; box-sizing: border-box; display: flex; flex-flow: row; justify-content: flex-start; position: static; text-align: left; width: 100%\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; margin: -5px 0% 10px; position: static; text-align: center; width: 100%\"\u003e\u003csection style=\"align-self: flex-start; border-color: rgba(255, 112, 72, 0.69) rgb(254, 184, 183) rgb(254, 184, 183); border-style: dashed none none; border-width: 1px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; max-width: 100%; min-width: 10%; padding: 0px 20px; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; position: static\"\u003e\u003csection style=\"align-self: flex-start; border-bottom: 7px solid rgba(255, 112, 72, 0.69); border-bottom-right-radius: 0px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; max-width: 100%; min-width: 10%; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; margin: 16px 0% -6px; position: static\"\u003e\u003csection style=\"box-sizing: border-box; color: rgb(255, 112, 72); line-height: 1; padding: 0px 5px; text-shadow: rgb(255, 255, 255) 1px 1px\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e回访：\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e\u003cbr/\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e“付费抢票”是否消失？\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e\u003cbr/\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e有平台宣称可“双渠道”抢票\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cbr style=\"box-sizing: border-box\"/\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e\u003cspan style=\"font-size: 19px\"\u003e“一些第三方平台以各种‘抢票神器’名目，诱导旅客加价抢票。铁路12306客户端是中国铁路唯一官方火车票网络售票渠道，没有与任何第三方平台合作。”1月29日，国铁集团客运部主任朱文忠出席国新办新闻发布会，这是封面新闻记者在现场注意到的回应。\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e在近日的追访中，记者调查发现，各平台推出价值不等的付费抢票服务，大多宣传提供“人工余票监控服务”，即24小时专人帮抢、实现不间断刷票。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e其中，携程客服直言，购买付费抢票加速包比在12306正常候补的购票几率要更大。她表示，不同价位套餐的的核心差异是“平台内部抢票排位优先级”，声称高阶套餐可“无视12306候补排队顺序，在候补队列中插队出票”，强调“多一个抢票通道”，并以“用户反馈成功率更高”为由辩解，但无法提供相关数据支撑。\u003c!--MID_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e当记者追问“是否与12306有合作”时，该客服坦言，“曾问过12306客服说没有合作，我们也不知道为什么这边平台可以尽可能优先出票”。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e去哪儿客服承认有候补和抢票双渠道：“候补是在铁路排队进行候补等待的，抢票是系统监控退票或改签产生的余票进行出票”，并表示付费产品能提升余票监控等级。但当记者追问“监控等级提升的具体表现”时，客服始终以“底层代码逻辑无法告知”“平台后台系统操作”等话术回避，仅反复强调“购票成功收费、失败不扣费”的规则。\u003c!--MID_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e飞猪客服也称平台抢票是“双通道飞猪捡漏”和12306候补，表示购买付费加速包后能争取在票源紧张时更快锁定车票提升刷新频率，提高抢票成功的概率。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e美团客服向记者表示，“双通道抢票概率更大一点”，并解释“在12306上只能候补，不能抢票。”记者询问“如果车次显示车票已经售罄了，那再购买加速包之类的付费服务进行抢票，还有用吗？”客服明确回答“有用”。\u003c/p\u003e\u003csection style=\"box-sizing: border-box; color: rgb(62, 62, 62); font-size: 16px; font-style: normal; font-weight: 400; text-align: justify\"\u003e\u003csection style=\"-moz-transform: translate3d(-2px, 0px, 0px); -o-transform: translate3d(-2px, 0px, 0px); -webkit-transform: translate3d(-2px, 0px, 0px); box-sizing: border-box; margin: 10px 0% -13px; position: static; text-align: center; transform: translate3d(-2px, 0px, 0px)\"\u003e\u003csection !important;=\"\" !important;\"=\"\" 1772419269860002016.png\");=\"\" 20260302=\"\" 50%=\"\" @=\"\" _src=\"https://imgcdn.thecover.cn/@/catchimages/20260302/1772419269860002016.png\" background-position:=\"\" background-size:=\"\" border-box;=\"\" box-sizing:=\"\" catchimages=\"\" class=\"group-empty\" contain=\"\" https:=\"\" imgcdn.thecover.cn=\"\" style=\"background-attachment: scroll; background-image: url(; background-repeat: no-repeat; display: inline-block; height: 40px; overflow: hidden; vertical-align: top; width: 80px\"\u003e\u003csvg style=\"float: left; line-height: 0; vertical-align: top; width: 0\" viewBox=\"0 0 1 1\"\u003e\u003c/svg\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"align-self: flex-start; border-top: 1px solid rgb(255, 112, 72); border-top-left-radius: 0px; box-sizing: border-box; display: flex; flex-flow: row; justify-content: flex-start; position: static; text-align: left; width: 100%\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; margin: -5px 0% 10px; position: static; text-align: center; width: 100%\"\u003e\u003csection style=\"align-self: flex-start; border-color: rgba(255, 112, 72, 0.69) rgb(254, 184, 183) rgb(254, 184, 183); border-style: dashed none none; border-width: 1px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; max-width: 100%; min-width: 10%; padding: 0px 20px; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; position: static\"\u003e\u003csection style=\"align-self: flex-start; border-bottom: 7px solid rgba(255, 112, 72, 0.69); border-bottom-right-radius: 0px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; max-width: 100%; min-width: 10%; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; margin: 16px 0% -6px; position: static\"\u003e\u003csection style=\"box-sizing: border-box; color: rgb(255, 112, 72); line-height: 1; padding: 0px 5px; text-shadow: rgb(255, 255, 255) 1px 1px\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e调查：\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e\u003cbr/\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e约谈后是否整改？\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e\u003cbr/\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e有平台模糊回应有平台拒绝回应\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cbr style=\"box-sizing: border-box\"/\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e\u003cspan style=\"font-size: 19px\"\u003e此次追访中，记者特别关注了各平台对“是否整改”的回应。结果显示，除携程客服主动提及内部流程变化外，其余平台要么模糊其辞，要么拒绝回应。\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e携程客服透露，平台于2026年1月初完成系统升级，核心整改措施是“取消大部分人工帮抢服务”，仅极个别车次保留少量专人帮抢权限。“像去年我们还是可以有人工尽量帮用户去加速或者帮抢，今年都没有了，升级成系统的帮抢模式了。”该客服表示，这是其作为客服人员感受到的最大变化。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: center\"\u003e\u003c!--IMG_2--\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 16px; margin-top: -30px; text-align: center\"\u003e\u003cspan class=\"img-desc\" style=\"color: rgb(127,127,127); font-size: 15px\"\u003e携程的“高阶帮抢套餐”仍以“24小时专人帮抢”为核心卖点。网络截图\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e但记者在平台购票页面发现，其“高阶帮抢套餐”仍以“24小时专人帮抢”为核心卖点。该客服承认，前端用户感受不到是“人”还是“系统”在抢，但表示系统相对人工抢票的手速更快。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e在飞猪平台，当记者询问约谈后的整改细节时，客服回应称“平台也在不断优化中”，但具体调整内容“要等落实下来才清楚”。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e同程客服以“公司商业机密”为由，表示“可在公开渠道查询公开信息，若公开渠道没有相关信息，可能代表该信息未公开，也无法告知”。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e去哪儿客服则以业务范畴不同为由，表示只负责平台业务问题的一些解答，不清楚所谓约谈整改的内容。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e美团客服在记录问题后表示“预计专员会在3月1日中午12点给您回电”，但截至记者发稿前，尚未收到客服来电。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: center\"\u003e\u003c!--IMG_3--\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 16px; margin-top: -30px; text-align: left\"\u003e\u003cspan class=\"img-desc\" style=\"color: rgb(127,127,127); font-size: 15px\"\u003e美团客服称火车票售罄后再购买加速包等付费服务依然有用。网络截图\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e京东客服则在重申“所有车票均来自12306统一票池”的口径后，以“无法指定客服”为由拒绝了转接专员的请求。\u003c/p\u003e\u003csection style=\"box-sizing: border-box; color: rgb(62, 62, 62); font-size: 16px; font-style: normal; font-weight: 400; text-align: justify\"\u003e\u003csection style=\"-moz-transform: translate3d(-2px, 0px, 0px); -o-transform: translate3d(-2px, 0px, 0px); -webkit-transform: translate3d(-2px, 0px, 0px); box-sizing: border-box; margin: 10px 0% -13px; position: static; text-align: center; transform: translate3d(-2px, 0px, 0px)\"\u003e\u003csection !important;=\"\" !important;\"=\"\" 1772419306333035870.png\");=\"\" 20260302=\"\" 50%=\"\" @=\"\" _src=\"https://imgcdn.thecover.cn/@/catchimages/20260302/1772419306333035870.png\" background-position:=\"\" background-size:=\"\" border-box;=\"\" box-sizing:=\"\" catchimages=\"\" class=\"group-empty\" contain=\"\" https:=\"\" imgcdn.thecover.cn=\"\" style=\"background-attachment: scroll; background-image: url(; background-repeat: no-repeat; display: inline-block; height: 40px; overflow: hidden; vertical-align: top; width: 80px\"\u003e\u003csvg style=\"float: left; line-height: 0; vertical-align: top; width: 0\" viewBox=\"0 0 1 1\"\u003e\u003c/svg\u003e\u003c/section\u003e\u003c/section\u003e\u003csection style=\"align-self: flex-start; border-top: 1px solid rgb(255, 112, 72); border-top-left-radius: 0px; box-sizing: border-box; display: flex; flex-flow: row; justify-content: flex-start; position: static; text-align: left; width: 100%\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; margin: -5px 0% 10px; position: static; text-align: center; width: 100%\"\u003e\u003csection style=\"align-self: flex-start; border-color: rgba(255, 112, 72, 0.69) rgb(254, 184, 183) rgb(254, 184, 183); border-style: dashed none none; border-width: 1px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; max-width: 100%; min-width: 10%; padding: 0px 20px; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; display: flex; flex-flow: row; justify-content: center; position: static\"\u003e\u003csection style=\"align-self: flex-start; border-bottom: 7px solid rgba(255, 112, 72, 0.69); border-bottom-right-radius: 0px; box-sizing: border-box; display: inline-block; flex: 0 0 auto; height: auto; max-width: 100%; min-width: 10%; vertical-align: top; width: auto\"\u003e\u003csection style=\"box-sizing: border-box; margin: 16px 0% -6px; position: static\"\u003e\u003csection style=\"box-sizing: border-box; color: rgb(255, 112, 72); line-height: 1; padding: 0px 5px; text-shadow: rgb(255, 255, 255) 1px 1px\"\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e追问：\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e\u003cbr/\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e“抢票软件”层出不穷\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e\u003cbr/\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cstrong\u003e如何守护购票公平？\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"box-sizing: border-box; margin: 0px; padding: 0px\"\u003e\u003cbr style=\"box-sizing: border-box\"/\u003e\u003c/p\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e\u003cspan style=\"font-size: 19px\"\u003e北京市市场监督管理局此次约谈的核心之一，是整治第三方平台利用信息差误导消费者、变相收取不合理费用的乱象。但从追访结果来看，部分平台仍在打“擦边球”，甚至通过“系统升级”“业务优化”等名义掩盖。\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e铁路部门明确，12306网站（含手机客户端）是唯一官方火车票网络售票平台，从未与任何第三方平台机构开展合作，没有任何购票加速包、购票会员费、挑选车厢座位费等额外收费，发生改签、退票时严格按规定办理，同时严格依法保护旅客个人信息安全。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e12306技术中心运行保障部负责人张志强向媒体表示，候补购票功能的核心算法逻辑是当出现退票、改签或铁路新增列车产生其他票源时，系统会按照候补订单生效的时间顺序自动兑现车票。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: center\"\u003e\u003c!--IMG_4--\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 16px; margin-top: -30px; text-align: left\"\u003e\u003cspan class=\"img-desc\" style=\"color: rgb(127,127,127); font-size: 15px\"\u003e铁科院电子所数智客运研究室网络安全专家张智称，绝大多数“抢票软件”的高频刷票等异常行为将能被识别。图片来源：央视\u003c/span\u003e\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e面对层出不穷的“抢票软件”，如何守护购票公平？铁科院电子所数智客运研究室网络安全专家张智向媒体透露，已设置风险防控策略，在登录环节识别为异常请求时将被拒绝；在提交购票订单环节，系统将再次进行识别，异常购票请求将被放入慢速队列；在提交候补订单环节，系统也会再次识别，行为异常的候补购票订单将被延迟处理。\u003c!--MID_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e张智强调，在12306系统风险防控措施下，绝大多数“抢票软件”的高频刷票等异常行为将能被识别，进而被拒绝访问或放入慢速队列中。\u003c/p\u003e\u003cp class=\"formatted\" style=\"font-size: 19px; line-height: 30px; margin-bottom: 30px; text-align: justify\"\u003e国铁集团客运部主任朱文忠在国新办新闻发布会上强调，针对第三方平台高频访问对12306系统安全稳定运行构成的严重冲击，将进一步优化风控系统实行有效识别。\u003c/p\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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